Terms and Conditions

Terms and Conditions GOOD LOOK Natalia Rakoczy

I. General Provisions

  1. The entity operating the online store via the Internet at www.goodlook.shop.pl is Natalia Rakoczy, conducting business under the name GOOD LOOK Natalia Rakoczy, headquartered in Kocmyrzów (32‑010), ul. Spacerowa 16 (hereinafter: “GOOD LOOK”), REGON: 381207964, NIP: 6792989141, BDO: 000739138.

  2. The Regulations define the following terms:

  • Consumer – a natural person within the meaning of Article 221 of the Civil Code.

  • Entrepreneur with consumer rights – a natural person entering into an agreement directly related to their business activity, where the content of the agreement indicates that it does not have a professional character for that person, particularly resulting from the subject of their business activity listed in CEIDG.

  • Entrepreneur – a natural person, legal person, or organizational unit with legal capacity conducting business or professional activity in their own name.

  • Seller – GOOD LOOK Natalia Rakoczy, ul. Spacerowa 16, Kocmyrzów, REGON 381207964, NIP 6792989141, BDO 000739138.

  • Online Store – the store operated at www.goodlook.shop.pl by GOOD LOOK.

  • Civil Code – the Act of 23 April 1964 (Dz.U.2020.1740 as amended).

  • Goods and Services – all goods and services being the subject of a sales agreement between GOOD LOOK and the Client.

  • Regulations – these regulations for electronic service provision under Article 8 of the Act of 18 July 2002 (Dz.U.2020.344).

  • Client – any person or entity placing or intending to place an order via the Online Store.

  • Order – a declaration of intent by the Client accepting GOOD LOOK’s sales offer, including price, type, and quantity of Goods or Services.

  • Consumer Rights Act – the Act of 30 May 2014 (Dz.U.2020.287 as amended).

  • Parties – GOOD LOOK and the Client.

  • Business Days – Monday to Friday, excluding public holidays.

  • Order Processing – the period during which GOOD LOOK prepares the Client’s goods for shipment, starting the day after payment is registered.

  • Delivery Time – the time needed by the carrier to deliver the goods after order processing is completed.

  • Final Price – the total price of goods including VAT, excluding shipping costs.

  1. The Client may contact GOOD LOOK via:

  • Email: kontakt@goodlook.shop.pl

  • Phone: +48 784 626 052

  • In person: ul. Spacerowa 16, Kocmyrzów

  • Contact form on the website.

II. Rules for Using the Online Store

  1. Only adults with full legal capacity may use the store.

  2. To place an order, the Client must accept these Regulations.

2a. Placing an order requires a device with Internet access and a keyboard or other input device. Using the latest versions of browsers is recommended.

2b. The website uses Responsive Web Design and is optimized for desktop and mobile devices.

2c. The website uses an SSL certificate.

2d. The Regulations are available on the website and sent as a PDF in the order confirmation email.

  1. Clients provide personal data processed according to the Privacy Policy.

  2. Orders are accepted via www.goodlook.shop.pl.

  3. Goods are clearly described, including:

  • price

  • material

  • availability

  • size

  • color

  • description

  • cut

  • model’s measurements

  1. The Client selects goods by specifying size, color, quantity, etc.

  2. After selecting goods, click “Add to cart”.

  3. The cart is visible in the top right corner. Proceeding to checkout requires logging in, creating an account, or ordering without registration.

8a. Logging in or creating an account requires providing necessary data.

8b. Ordering without registration requires:

  • email

  • first name

  • last name

  • delivery address

  • phone number

  1. After logging in, the Client gains access to:

  • order status

  • order history

  • return history

  • data editing

  • discount vouchers

  • wishlist

  • custom collections

  • notifications

  1. Payment methods:

  • PayU

  • Twisto

  • traditional bank transfer

  • cash on delivery

10a. PayU/Twisto payments must be made within 30 minutes; bank transfer within 1 business day. Otherwise, the agreement is considered not concluded.

  1. The Client confirms the order by clicking “Buy and pay”.

  2. After online payment, the Client is redirected to a confirmation page.

  3. If payment is not received, the order is not processed.

  4. The Client may cancel the order at any stage before payment.

  5. After placing an order, the Client receives an email confirmation with an order number.

  6. GOOD LOOK may contact the Client to ensure proper order processing.

III. Prices

  1. Prices are in PLN and include VAT.

  2. Shipping costs are added depending on delivery method and payment type.

  3. The price at the moment of ordering is binding.

  4. GOOD LOOK may:

  • run, modify, or cancel promotions

  • introduce or remove goods

  • change prices

  1. Orders above 700 PLN (excluding shipping) must be prepaid.

IV. Availability of Goods

  1. Goods listed are in stock.

  2. In rare cases (software error or simultaneous orders), goods may be unavailable.

  3. If unavailable, GOOD LOOK will refund the payment or modify the order with the Client’s consent.

  4. Available sizes and cuts are shown on the product page.

V. Order Processing

  1. Orders are processed domestically and internationally.

  2. Domestic shipments are handled by InPost (courier or parcel locker).

  3. Orders are processed within 1–5 business days.

  4. Delivery time in Poland is 1–2 business days.

  5. Personal pickup is not available.

  6. Cash‑on‑delivery orders are processed immediately; prepaid orders after payment confirmation.

  7. GOOD LOOK will never request a bank transfer if another payment method was chosen, nor inform about a change of bank account number.

  8. Website content does not constitute an offer under the Civil Code.

VI. Delivery Costs

  1. Delivery is available in Poland and abroad.

  2. Domestic delivery costs:

  • Courier, cash on delivery – 23 PLN

  • Courier, online payment – 17 PLN

  • InPost parcel locker, online payment – 17 PLN

  1. International delivery costs are agreed individually.

VII. Right of Withdrawal

  1. Consumers and entrepreneurs with consumer rights may withdraw from the contract within 14 days.

1a. Exceptions apply according to Article 38 of the Consumer Rights Act.

  1. The withdrawal period is 14 days from receiving the goods.

  2. To withdraw, the Client must submit a clear statement.

3a. A template form is attached to the Regulations.

3b. Electronic withdrawal forms are confirmed by email.

  1. Withdrawal may be submitted:

  • by mail

  • by email

4a. Mailing the statement on the last day of the 14‑day period meets the deadline.

  1. GOOD LOOK recommends using the template form and attaching proof of purchase.

  2. Goods must be returned within 14 days of submitting the withdrawal.

  3. GOOD LOOK refunds payments within 14 days, including standard delivery costs.

  4. Refunds are made via PayU or bank transfer unless the Client agrees otherwise.

  5. GOOD LOOK may withhold the refund until receiving the goods or proof of return.

  6. Goods must be returned to:

ul. Spacerowa 16, Kocmyrzów, 32‑010

  1. The Client bears return shipping costs.

  2. The Client is liable for diminished value resulting from improper use.

  3. Returns sent cash‑on‑delivery or to parcel lockers are not accepted.

VIII. Complaints

  1. Goods are new and free from defects unless stated otherwise.

  2. GOOD LOOK is liable for defects.

  3. Complaints may be submitted within 2 years under statutory warranty.

  4. Complaints may be submitted by mail or email.

  5. The Client must describe the defect and preferred resolution.

  6. Complaints are processed within 14 days.

  7. If accepted, GOOD LOOK refunds the cost of goods and reasonable return shipping costs.

  8. Complaints submitted in person are refunded in the store.

  9. If rejected, the Client receives an explanation and the goods are returned.

  10. Lack of response within 14 days means the complaint is accepted.

11–12. Information on out‑of‑court dispute resolution is available via UOKiK and EU ODR platform.

IX. Invoices

Clients requesting an invoice must provide necessary data, including NIP. GOOD LOOK is not responsible for incorrect data provided by the Client.

X. Personal Data Processing

GOOD LOOK processes personal data to operate Client accounts and fulfill sales agreements. Details are available in the Privacy Policy.

XI. Final Provisions

  1. By entering into a contract, the Client confirms reading the Regulations and being informed of the 14‑day withdrawal right.

  2. GOOD LOOK may amend the Regulations due to legal or technological changes.

  3. Matters not regulated are governed by the Civil Code and Consumer Rights Act.

  4. The Regulations are available at: https://goodlook.shop.pl/pl/content/3-regulamin-sklepu

  5. Effective date: 11 August 2026


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